FAQ's
Welcome to Glow Catering’s FAQ section!
Here, you’ll find quick answers to common questions about our services, menus, and booking procedures. We’re here to make your event planning smooth, delicious, and stress-free. If you don’t see your question here, feel free to get in touch!
.png)
Booking Process
To enquire about a booking, please get in touch via our contact form or email with your preferred date, location, guest count and any initial menu ideas. Once we have received your details, we will confirm availability and send through a tailored quote.
Please complete our booking form here.
Bookings are secured on a first-pay, first-booked basis. A 70% deposit is required to confirm your date and secure your booking. The remaining balance is payable 7–10 days prior to the event date to allow for provisioning, staffing and final preparations.
Final guest numbers, menu selections and dietary requirements must be confirmed prior to the event.
Cancellation & refund policy
As dates are reserved exclusively for our clients, deposits are non-refundable once a booking has been confirmed.
Once menu planning, sourcing, preparation or staffing arrangements have commenced, refunds cannot be offered. Where possible, we will always endeavour to assist with postponing or rescheduling your booking, subject to availability.
Dietary needs/allergies
Please advise us of any dietary requirements, allergies or intolerances when making your booking. We require all dietary information to be provided at least 10–14 days prior to your event.
We will always do our best to accommodate dietary needs wherever possible. However, as we work with a variety of ingredients and suppliers, we cannot guarantee a completely allergen-free environment.
T&C's
All quotations are based on the information provided at the time of enquiry and may be adjusted should guest numbers, menu selections, staffing requirements, travel logistics or event details change.
Menu additions, last-minute requests and changes made after final sign-off may incur additional charges.
Travel, accommodation, equipment hire, staffing, logistics and venue-specific requirements may be charged separately where applicable.
By confirming a booking and paying the required deposit, clients acknowledge and agree to our booking process, payment terms, cancellation policy and event terms and conditions.
